Refund policy

Returns & Refunds

We aim for your satisfaction and may refund orders or provide a store credit within 30 days of purchase, within reason. There are exceptions, which can be found below. Free Path reserves the right to deny excessive returns or abuse of the system.

To start a return or refund, follow these steps:

1. Email us at care@takefreepath.com with your order number, the item(s) you’d like to return, and the reason for the return.
2. You’ll receive a reply with next steps within 2 business days.

If you have any questions or concerns about your return, you can always reach us at care@takefreepath.com.

Damages & Issues

Please inspect your order when it arrives and contact us right away if an item is defective or damaged, or if you received the wrong item, so we can evaluate the issue and make it right. Damaged or defective goods require photos and may need to be returned to us. Please include photos of both the outside packaging/shipper and the products:

• Photo 1: A close-up of the shipping label on the package, zoomed in enough to read the tracking number.
• Photo 2: The damaged merchandise inside the original box with all original cushioning, showing how the merchandise and packaging were placed.
• Photo 3: Any damage to the outside of the package. If there is no outside damage, send a photo of the outside of the package showing the top and two sides.

Please keep damaged or defective goods until the claims process is complete. We may ask that they be returned unused, in the original packaging.

Return Shipping

The customer is responsible for the cost of return shipping and handling, and, depending on the situation, the shipping cost of any new or replacement items.

Refunds & Credits

In some cases, credits or partial credits may be issued instead of a refund. Credits will be emailed and never expire.

Refunds are issued only after items are returned, inspected and inventoried at our warehouse, which may take up to 2 weeks. Your refund will be the original cost minus any damaged or missing items and minus return shipping and handling costs ($10 shipping fee + 7% restocking fee). If your refund is approved, it will go back to your original payment method. Your bank or credit card company may also need some time to process and post the refund.

Return/Refund/Credit Exceptions

Our standard policy does not apply to the following:

1. Products in bulk sizes (4.5 lb and 5 lb bags).
2. Products purchased from third-party physical retail locations (brick-and-mortar), third-party online retailers, or TikTok Shop.
3. Products received as part of a promotional giveaway or contest.
4. Gift cards.
5. Orders identified as fraudulent or as abuse of the system.